Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you register an account, make a deposit, or contact our support team at ll99, you may be asked to provide the following categories of personal information:

• Full name, date of birth, and national identification details for KYC verification
• Email address and mobile phone number for account communication
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Payment account details, such as bKash, Nagad, Rocket, or Upay mobile wallet numbers

1.2 Information Collected Automatically

When you access and use ll99.vip, our systems automatically collect certain technical and behavioural data to ensure the platform operates efficiently and securely. This may include:

• IP address, device type, operating system, and browser information
• Session duration, pages visited, game activity logs, and in-app navigation patterns
• Cookies, local storage tokens, and similar tracking technologies as described in Section 7

2. How We Use Your Information

ll99 uses the personal information we collect for specific, legitimate business and operational purposes. We do not use your data for purposes beyond what is outlined here. The primary purposes include:

• Account creation, identity verification (KYC), and ongoing account management
• Processing deposits and withdrawals via local payment methods such as bKash, Nagad, and Rocket
• Preventing fraud, detecting suspicious activity, and enforcing our Terms and Conditions
• Providing customer support and responding to account-related queries or disputes
• Sending transactional communications, promotional offers, and platform updates (you may opt out of marketing messages at any time)
• Improving platform performance, game offerings, and user experience through aggregated analytics

3. Sharing of Your Information

ll99 treats your personal data with the utmost confidentiality. We do not sell, rent, or trade your personal information to any third party for their own commercial use. However, in specific, limited circumstances, we may share your data with the following categories of recipients:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating ll99's platform — including payment processors (such as bKash, Nagad, and Rocket gateways), game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), analytics platforms, and IT security vendors. These parties are contractually bound to use your data exclusively for the services they provide to ll99 and are prohibited from using it for any other purpose.

3.2 Legal and Regulatory Obligations

ll99 may disclose your personal information when required to do so by applicable law, court order, or valid regulatory request. We will only disclose the minimum amount of information necessary to comply with such requirements and will endeavour to notify you where permitted by law.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of ll99's assets, your personal data may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4. Payment Data and Bangladesh-Specific Processing

ll99 supports fast BDT deposits and withdrawals through popular Bangladeshi mobile financial services including bKash, Nagad, Rocket, and Upay, as well as major local banks such as Dutch-Bangla Bank, BRAC Bank, and City Bank. When you initiate a financial transaction on our platform, we collect the transaction reference, amount in BDT, wallet or account identifiers, and timestamps. This information is used solely to verify, process, and record your financial activity on ll99.

We do not store full mobile wallet PINs, bank account passwords, or card security codes on our servers. Sensitive payment credentials are handled exclusively by the respective payment gateway providers who operate under their own security standards. ll99 stores only the minimum transactional metadata required for dispute resolution and regulatory record-keeping.

5. Data Retention

ll99 retains your personal data for as long as your account remains active or as required to provide you with our services. If you close your account, we will retain certain records for a reasonable period necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and maintain records for fraud prevention and security purposes.

Transactional records relating to deposits and withdrawals are retained in accordance with standard financial record-keeping practices. After the applicable retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you individually.

6. Security of Your Data

ll99 takes the security of your personal information seriously. We implement a combination of physical, electronic, and administrative safeguards designed to protect your data from unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data transmitted over our network, secure server environments, access controls, and regular security audits conducted by our technical team.

While we work diligently to protect your personal information, no method of transmission over the internet or electronic storage is completely infallible. We encourage you to use a strong, unique password for your ll99 account, enable two-factor authentication where available, and never share your login credentials with any third party.

7. Cookies and Tracking Technologies

ll99.vip uses cookies and similar browser-based technologies to provide a seamless, personalised experience on our platform. We deploy the following categories of cookies:

• Essential cookies — required for core platform functions such as login session management, payment flow continuity, and security token validation
• Analytics cookies — used to understand aggregate usage patterns, identify popular games, and improve platform navigation
• Preference cookies — used to remember your language selection, display preferences, and other customisation choices

You may disable non-essential cookies by adjusting your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain features on ll99.vip, including the ability to log in to your account or complete a payment transaction.

8. Your Privacy Rights

As a user of ll99, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with your registered account email address and a clear description of your request.

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete information
• Right to erasure — subject to legal retention obligations, you may request deletion of your personal data
• Right to restriction — you may ask us to temporarily stop processing your data in certain circumstances
• Right to object to marketing — you may opt out of receiving promotional communications from ll99 at any time

We will respond to all legitimate data subject requests within 30 calendar days. In complex cases where an extension is required, we will notify you within the initial 30-day window and provide an estimated completion date.

9. Third-Party Links and Services

ll99.vip may contain references to third-party services, including payment gateway landing pages operated by bKash, Nagad, or Rocket. Once you navigate away from ll99.vip to any external platform, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party service you access in connection with your ll99 account. ll99 is not responsible for the data practices of external platforms or partners.

10. Children's Privacy and Age Restriction

ll99 is strictly an adults-only platform. Our services are exclusively available to individuals who are 21 years of age or older (21+ only). We do not knowingly collect personal information from individuals under the age of 21. If you are a parent or guardian and believe that a minor has provided personal information to ll99, please contact us immediately at [email protected] so that we may take prompt action to delete such data from our records.

11. Changes to This Privacy Policy

ll99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their account email address.

Your continued use of ll99.vip after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data. The most current version of this policy is always available at ll99.vip/privacy-policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ll99 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to addressing your privacy concerns promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Our support team is available 24/7 and aims to respond to all privacy-related enquiries within 3 business days. Bangladesh Standard Time (BST, UTC+6) is used for all response time calculations.