Play Smart. Stay in Control.

Our Commitment to Responsible Gaming

At ll99, we believe that gaming should always be a form of entertainment — never a source of financial stress or personal harm. We actively work to create an environment where every player in Bangladesh can enjoy slots, cricket betting, crash games, and live casino experiences in a healthy, balanced way.

We provide a suite of practical tools to help you manage your gaming activity, set personal boundaries, and reach out for support whenever needed. These tools are available to all registered players at ll99 and can be accessed through your account settings or by contacting our support team directly.

Age verification is part of our standard KYC process. If we suspect a player is underage, we reserve the right to suspend their account immediately and request documentation to confirm their identity and date of birth.

Understanding Problem Gambling

Gambling is a popular leisure activity enjoyed by millions of players across Bangladesh. For most people, it remains a fun and controlled pastime. However, for a small number of individuals, gambling can develop into a pattern that causes financial difficulties, relationship strain, or emotional distress.

Recognizing the early warning signs is the most important step toward seeking help. ll99 encourages all players to be honest with themselves about their gaming habits and to use our responsible gaming tools proactively, before any issue escalates.

• Spending more money than you can afford to lose
• Chasing losses by placing increasingly larger bets
• Neglecting work, family, or daily responsibilities to play
• Feeling anxious, restless, or irritable when not playing
• Borrowing money or selling belongings to fund gambling
• Hiding your gaming activity from friends and family

If any of these signs feel familiar, please reach out to our support team immediately or use the self-exclusion tool in your ll99 account. Help is always available, and there is no shame in asking for it.

Deposit Limits & Time-Out Features

ll99 allows you to set binding deposit limits on your account at any time. You can choose a daily, weekly, or monthly cap in BDT. Once set, a limit can only be lowered immediately — increasing a limit requires a 48-hour cooling-off period to give you time to reconsider. This structure is intentional: it prioritises your financial safety over impulsive decisions.

The time-out feature is designed for players who feel they need a short break but are not ready to commit to full self-exclusion. A time-out can be set for 24 hours, 7 days, or 30 days. During a time-out, you will not be able to place bets, access games, or make deposits. Pending withdrawals will still be processed normally.

Both deposit limits and time-out requests can be submitted to our support team via email at [email protected]. We process all responsible gaming requests as a top priority and confirm activation within 24 hours of receipt.

Self-Exclusion at ll99

Self-exclusion is a formal agreement between you and ll99 to prevent you from accessing your account for a set period. This option is available for players who feel their gambling is becoming difficult to control and who want a more structured, binding restriction.

You may choose a self-exclusion period of 6 months, 1 year, or permanent exclusion. During self-exclusion, your account is fully disabled — you will not receive any promotional communications, and our marketing systems will be updated to remove you from all targeting lists within 5 business days.

Protecting Minors

ll99 is strictly a platform for adults aged 21 and above. We take the protection of minors extremely seriously and use a combination of age declaration at registration, KYC document checks, and ongoing account monitoring to ensure that underage individuals cannot access our services.

If you share a device with minors in your home, we strongly recommend enabling parental controls or using a separate private browser session. If you ever suspect a minor has accessed an ll99 account, contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

Getting Help & Support

If you feel that gambling is negatively affecting your life or the lives of those around you, please do not hesitate to seek help. ll99's support team is available around the clock and can assist with activating any of the responsible gaming tools described on this page, or simply provide a listening ear if you need to talk.